Telephone: 01543 504 477 Out of Hours: 111

Cannock, Staffordshire,
WS11 6DE

Update of Services

The services on offer in Primary Care have changed a lot in the recent years so we have put together this article to help our patients stay up to date with how we provide care.

Access to care

Our reception staff may offer you an appointment with someone other than a GP. This is to help ensure that you speak with the most appropriate clinician. In order to do this, our staff will need to ask you a few questions to help them understand where is best to direct you.

GP appointments

We offer routine (pre-bookable) GP appointments and same-day GP appointments for more urgent cases.

Nurse appointments

Our nurses carry out chronic illness reviews, cervical screening, immunisations, post-natal checks and wound care. If you have a chronic illness, you will be invited to book your review in the month of your birthday. 

Healthcare assistant

Our healthcare assistant takes blood samples and carries out blood pressure checks, B12 injections and simple wound care.


Our in-house physiotherapist will see you for all musculoskeletal problems.


We have a team of pharmacists who provide appointments for medication-related queries and reviews.

Mental Health Support Worker

We offer in-house appointments with a mental health support worker who can provide support with a range of areas including bereavement, anxiety and depression.

Social Prescriber

We can refer you to our social prescriber who will contact you and provide support for a wide variety of issues, such as loneliness, debt management, accessing various local support groups, housing problems, health and wellbeing.

Pharmacy Referral Service

For minor conditions, you may be able to access treatment faster by going through our pharmacy referral service. This means that our reception staff will send a referral to one of our local pharmacies, and you will be able to receive treatment there.

Urine samples and blood tests

In order to bring in a urine sample or book a blood test, you will need to have had this already requested by one of our clinicians. If you are unsure about whether you need to bring in a sample / book a blood test, please ask at reception. We aren’t able to accept samples that are brought in without prior authorisation.

Fit notes

For our clinicians to issue a Fit Note for you, they need to be fully aware of your condition. This usually means that you will need an appointment before you can be issued a Fit Note. For Fit Note extensions, please book an appointment or speak with reception in as far advance as possible. If needed, Fit Notes can be back-dated to cover the required time frame. 


If you are unable to attend a pre-booked appointment, you must contact us by telephone with as much notice as possible.

Failure to attend

If you fail to attend (DNA) an appointment twice within a 12 month period, you will be sent a warning letter. If you then fail to attend a third appointment within the same 12 month period, a decision will be made by the Partners as to whether you should be removed from the Practice list. 

Online Access

Online access (via the NHS App or Patient Access) allows you to book appointments, request medication and view certain parts of your medical record. To request online access, ask for a form from reception. This must be filled out and returned in person with photo ID.


The easiest way to request your repeat prescriptions is online via the NHS App or Patient Access. We also accept prescription requests in writing (paper request slips can be found in the front surgery porch) or you can ask your pharmacy to submit requests on your behalf. It is important to allow 48 hours for your request to be processed.

Zero tolerance

We are of the view that none of our staff should be abused or mistreated whilst at work. This includes verbal or physical abuse, in person or over the phone. Any such behaviour will not be tolerated.